The way we are growing with technology, gone are the days of landlines. It is the time to streamline the efficiencies and come up with the digital communication-based channels that are more dynamic. Hence, it is the time to switch to the best VoIP phone system so that your business moves efficiently with integrated chat, voice, and video communication, etc.
So, if you have now decided to upgrade your VoIP services or chose the new ones then it is a smart decision. But are you confuse which one to choose? Don’t worry we are going to help you out.
Read further to know more.
What is VoIP?
Before you go further to decide what things to look for before buying the best VoIP phone system, let’s understand what VoIP is. If we talk in terms of a layman, VoIP which abbreviates to voice over internet protocol is a method of transmitting the phone based conversations over the internet unlike the tradition wired lines that were used earlier. Almost every organization and business has now switched on to VoIP and the remaining ones are soon going to do it in the near future.
Do you still remember the terrific hurricane – Hurricane Sandy? If yes then you must also be able to recall the havoc created in Mantoloking area. The entire copper telephone network of the city was destroyed which used to connect it to the rest of the world. At that time, Verizon one of the telephone service providers came out with the development of the wireless voice link services. The situation can be anywhere and hence going for the VoIP Business Phone systems is the best option.
What to consider when choosing the best VoIP services?
Now that you have understood why it is significant to choose the best VoIP services, it is important to understand that the market is flooded with a variety of VoIP phones. Hence, it becomes crucial that you are aware of the factors to consider when choosing the best VoIP services. Have a look at some of them below:
Cost and plans
Cost is one of the major factors of consideration that comes into being for all the organizations when they plan to switch to the best VoIP services. However, that doesn’t mean that always go for the ones who are offering the lowest prices. You need to be smart enough to identify the difference between cheap cost and cheap quality.
However, if you will look at the costing of the traditional phone system, it is surely going to be much more than the VoIP telephone systems. The plans available for VoIP are cost-effective.
When you look for the pricing among the VoIP systems, make sure that you take a look at the plans offered by them. Don’t get attracted towards the unlimited plan that might go waste if not required. It is good to understand your calling needs and then choose. There is a tiered pricing plan that you can initially go with and further scale up as per your needs.
Another factor to be considered while going for the best VoIP services is security. An organization can never ignore the security feature to safeguard the data of the client. For all the cloud-based services that get plugged into the organizations’ business needs to be secured. Make sure the vendor informs you about the security measures of the phone provided and also who is responsible for the data that is being stored in the cloud services. Always go for the services wherein you are getting end to end encryption along with the best firewall protection and the private Vlans.
Customer and tech support
Like all the other products, it is important to make sure about the level of service offered by the VoIP telephone system service providers. Always choose the ones who are ready to offer 24/7 support over calls along with the live support as well as the email ticket support option. If you are into a big business where the round the clock communication takes place, it is of utmost importance to make sure that the provider guarantees immediate support in order to avoid any negligence.
Third party productivity integration
If you constantly want your sales to go up and services to be of the best quality while you are on the calls, always go for the VoIP telephone system service providers that provide the ability to integrate with the third-party apps. There are lot many extensions, for example, Dropbox, Google Drive, zendesk and Microsoft, etc.
Before coming to any final decision, you should scroll down through the entire integrations’ list. It will always benefit you in case of high service calls.
Call routing and management
With the help of call routing option, the calls get routed from one rep to the other one after few seconds of ringing or maybe provide voice menu or keep the calls on hold until there is someone to answer. The video conferencing based VoIP systems won’t allow this functionality and in this case, you can go for the VoIP solutions that are phone-based.
Free trial offer
Last but not the least in the list of factors to consider when choosing the best VoIP services is the free trial offer. There are many VoIP telephone system service providers who provide the free trial period so that you can test the services offered by them. This is the best way to get a flavor of what you are looking for without any wastage of money. This option comes with certain terms and conditions that you need to read before deciding.
After going through all the above factors, it becomes quite easy to select the best VoIP phone system for your businesses to let them be productive constantly.